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Hotel Grand Lucent – Terms of Service

1. Introduction

• These Terms of Service govern all online bookings and hotel stays at Hotel Grand Lucent.

• By booking through our website or partner platforms, you agree to these terms and conditions.

• The hotel reserves the right to update or modify these terms at any time without prior notice.

2. Booking and Payment

• All reservations are subject to room availability at the time of booking.

• A valid payment method or advance deposit is required to confirm a booking.

• Prices are displayed in INR and include applicable taxes unless stated otherwise.

• Full payment may be required at the time of booking for special or promotional rates.

3. Check-In and Check-Out

• Standard check-in time: 2:00 PM | Standard check-out time: 11:00 AM.

• Early check-in or late check-out is subject to availability and may incur additional charges.

• Government-issued photo ID is mandatory for all guests at check-in.

4. Cancellation Policy

• Free cancellation up to 48 hours before check-in date.

• Cancellations within 48 hours of arrival will be charged one night’s room rate.

• No-show bookings (without prior notice) will be charged 100% of the total booking amount.

• Promotional or discounted bookings marked as Non-Refundable are not eligible for cancellation or refund.

5. Refund Policy

• Refunds (if applicable) will be processed within 7–10 business days through the original payment mode.

• Refund timelines may vary depending on bank or payment gateway processing times.

• For bookings made through third-party websites (e.g., MakeMyTrip, Booking.com, etc.), their respective refund policies will apply.

6. Modification of Booking

• Date or room changes are allowed subject to availability and applicable rate differences.

• Modification requests must be made at least 24 hours before the original check-in date.

7. Early Departure

• If a guest checks out earlier than the confirmed departure date, a 50% charge of the remaining nights may apply.

8. Guest Responsibilities

• Guests are responsible for their personal belongings; the hotel is not liable for any loss or theft.

• Damage to hotel property caused by guests will be charged to their account.

• Unlawful, disruptive, or indecent behaviour may lead to immediate eviction without refund.

9. Rates and Taxes

• Room rates are subject to applicable GST and service charges as per government regulations.

• Any change in tax structure or rates after booking may affect the final billing amount.

10. Force Majeure

• The hotel shall not be held responsible for delays or cancellations due to circumstances beyond control, including natural disasters, pandemics, government orders, or power outages.

11. Liability

• The hotel’s liability is limited to the value of the booking amount paid by the guest.

• The hotel shall not be liable for any indirect, incidental, or consequential damages.

12. Privacy and Data Protection

• Guest data (name, contact, ID proof) is collected only for reservation and legal purposes.

• The hotel ensures confidentiality and will not share personal information with third parties, except as required by law.

13. Governing Law and Jurisdiction

• These Terms are governed by the laws of India.

• Any disputes shall fall under the jurisdiction of Mathura , Uttar Pradesh courts only.

14. Contact Information

• 📍 Address: beraj river flyover pull, Gokul Rd, near gokul, gokul tiraha, Mathura, Mahaban Bangar, Uttar Pradesh 281303.

  
  

• 📞 Phone: [+917017222020]

• 📧 Email: hotelgrandlucent@gmail.com

• 🌐 Website: [www.hotelgrandlucent.com]

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